Return Policy:
1. If you have received the product in a bad condition or if the packaging is tampered. So, please refuse the package. Mail us at designer.pithi@gmail.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
2. Shipping and COD charges are non-refundable.
3. Raise your return request within 24 hours of receiving the shipment through mailing at designer.pithi@gmail.com
4. If you receive any defective product, do contact us immediately by mailing us at designer.pithi@gmail.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
5. The amount refunded to you would be only for the products not the shipping charges.
6. If you do opt for a credit note, you cannot en-cash it later.
7. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
8. If customer sent wrong product in Return policy in that case we cannot refunded to customer.
Exchange Policy:
1. Raise an exchange request within certain time period that mention below of receiving the product through. Once we have it with us, we will ship the replacement product to you . You can raise your exchange request through mail at designer.pithi@gmail.com
2. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up.
3. Mention the order details & complete shipping address on the packet as stated below – * Order Number, Name used while placing the order * Shipping Address: 2053, IFM market, near aai mata chock, puna gam road, 395009 Surat Gujarat, India
4. Please make sure that the original packing is intact when the product is picked up.
You would be notified by us, once we receive your shipment.
5. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
6. If customer sent wrong product in Return policy in that case we cannot refunded to customer.
7. Exchange is not possible if the product is Used or editing in the product.
8. Exchange would not be accepted if the product was customized for you.
9. If you want to exchange the product you ordered for with another product of higher amount, we would make a cash on delivery order or electron payment of higher amount.
10. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
11. Once you opt for credit note, you cannot en-cash it later.
12. Products bought during sale are non-refundable.
NOTE FOR RETURN & EXCHANGE
* The items should be unused and unwashed for hygiene reasons.
* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
* Sarees with fall and edging would not be accepted for return or exchange.
* Customized products cannot be returned or exchanged
* Alterations would be done only once for the blouses or customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
* Products bought during sale are non-refundable
Our Policy Lasts 7 Days. If 7 Days Have Gone By Since Your Purchase, We Are Not Able to Offer You A Refund Or Exchange.
If You Are Approved, Then Your Refund Will Be Processed, And A Credit Will Automatically Be Applied To Your Credit Card Or Original Method Of Payment, Within A Certain Amount Of Days.
We Support On Mail : designer.pithi@gmail.com
The pickup for return will be provided by us.
Payment Refund By Google Pay, Paytm. We Are Not Providing Cash Back.
Our Shipments Go Through Rigorous Quality Checks Before They Leave Our Warehouse. In The Rare Cases That Such Issues Occur, We Consider It Our Utmost Priority To Ensure Strict Action Is Taken. We Request You To Attach A Snapshot In 24 Hour From Purchase.
Highlighting The Shade Name Of The Product Received For Us To Initiate An Internal Inquiry.
A) Outer Bag With The Delivery Waybill Number
B) Clear Snapshot Of The Received Products Highlighting The Product Name Or Shade.
If you want to take any legal action then you can take it only at Surat jurisdiction.
In Refund We Deduct Maintenance Charges On Refunded Amount Is 250 For Maintenance Cost And 105 For Courier Charges. We Did Not Consider Any Call For Refund Or WhatsApp. Refund Approval Only Based On Mail.
We Not Bare Returning Shipping Charge
We Send Mail To You When Receive Parcel Back And Inform You By Mail That Your Refund Request Accepted Or Not.
Cash Refunds Are Not Allowed For Cod Orders Since We Cannot Get Deliver Cash Through Couriers.
Late Or Missing Refunds (If Applicable)
If You Haven’t Received A Refund Yet, First Check Your Bank Account Again.
Then Contact Your Credit Card Company, It May Take Some Time Before Your Refund Is Officially Posted.
Next Contact Your Bank. There Is Often Some Processing Time Before A Refund Is Posted.
If You’ve Done All Of This And You Still Have Not Received Your Refund Yet, Please Contact Us At our mailing id.
Exchanges (If Applicable)
We Only Replace Items If They Are Defective Or Damaged. If You Need To Exchange It For The Same Item, Send Us An Email given on site And Send Your Item To Us.
Such Returns Are At All Times Governed By The Provisions Of The Consumer Protection (Fair Trading) Act Of India
Shipping
To Return Your Product, You Should Mail Your Product To Us.
You Will Be Responsible For Paying For Your Own Shipping Costs For Returning Your Item. Shipping Costs Are Non-Refundable. If You Receive A Refund, The Cost Of Return Shipping Will Be Deducted From Your Refund.
Depending On Where You Live, The Time It May Take For Your Exchanged Product To Reach You, May Vary.
Cancellation Policy:
1. In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
2. You can request your order cancellation through mailing at:
designer.pithi@gmail.com
